About LTS Global Solutions
LTS Global Solutions is a UK-based logistics provider specialising in warehousing, distribution, and freight forwarding. With a growing customer base and complex operations, the company sought a way to modernise yard and dock scheduling, improve communication across teams, and enhance the customer experience.
The challenge
Before Goramp, LTS Global Solutions relied on Excel spreadsheets and email/phone calls to manage yard bookings. This created several problems:
- Limited visibility – Only a handful of staff had access to the Excel sheet, leaving others in the dark when trucks arrived.
- Inefficient communication – Drivers and customers had to book by email or phone, leading to bottlenecks and errors.
- Lack of measurement – The team couldn’t track KPIs or analyse performance, making it hard to improve processes.
- Operational inefficiencies – Staff had to check, call, and confirm multiple times instead of working with one clear, shared system.
As Managing Director, Dave Hands explained, “Our biggest challenge was ensuring everyone – from warehouse operatives to administration to customers – had visibility. We wanted a smarter, one-click system rather than touching things three or four times.”
The solution
LTS Global Solutions turned to Goramp after evaluating several providers, including those recommended by their security company. Goramp stood out for its:
- Comprehensive platform – Not just yard management, but a scalable system with multiple modules to expand into.
- Cloud-based accessibility – Staff could access information anytime, anywhere.
- Flexibility – No long-term commitments; the company could start with 12 months and review.
- Cost-effectiveness – A sensible investment with clear ROI potential.
The team appreciated Goramp’s modern, intuitive design and the ability to plan out their yard visually.
Implementation
Goramp’s setup process was fast and smooth.
- Rapid deployment – The system could be up and running within 24 hours.
- Supportive onboarding – Regular check-in calls ensured LTS was getting the most out of the platform.
- Change management – The main challenge was cultural, shifting from spreadsheets to a cloud-based system.
Dave noted, “The implementation was as smooth as I could expect. It’s not just about setup, it’s a culture change – but Goramp supported us throughout.”
Results
Since implementing Goramp, LTS Global Solutions has seen significant improvements:
- Full visibility across teams – From gate control to warehouse to administration, everyone can see what’s coming in and act instantly.
- Reduced emails and calls – Customers now book online, minimising manual back-and-forth.
- Improved customer experience – Clients appreciate being able to choose time slots, receive notifications, and track KPIs.
- Sales advantage – The system impressed prospective clients, providing LTS with an “extra card” in winning new business.
- Efficiency gains – Staff handle fewer repetitive tasks and can answer inquiries immediately without chasing colleagues.
As Dave shared, “Some clients saw it as extra work at first, but then realised they were more in control and it’s actually more efficient. It’s given us an edge when talking to new clients.”
Future plans
LTS Global Solutions is looking to expand its use of Goramp by:
- Leveraging KPI dashboards for performance measurement and client reporting.
- Exploring ANPR (automatic number plate recognition) for smoother gate control.
- Continuing to adapt workflows as the company grows and volumes increase.
Dave concluded, “For us, it’s about making sure we keep enhancing and improving. As long as Goramp keeps a sensible cost and continues developing, it will grow with us. It gives us visibility, flexibility, and control – and that’s essential as we scale.
