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Finding the right logistics partner is a crucial business decision. Your logistics partner is the one who will be responsible for carrying out the deliveries of your products to your customers, which is why it’s important that you take the time to find the right one.
Here are some tips to help you choose the right logistics provider for the long-term:
There are a lot of logistics companies out there, and when you’re looking for one, the first thing that you have to consider is the reputation of the company. Check out their website, social media accounts, and what their clients have to say about their services.
The primary service that logistics companies offer is the transportation of goods. However, what sets all the logistics providers apart from each other is the features of their services. Some companies have limited consignees and shipping points, while some cater to specific clients and routes. More on how to guarantee supply arrivals on schedule check out our blog "How can You Ensure Supplies Arrival on Time?"
You will also find logistic companies that operate on a small scale, which may not be the best option for you if you need a large-scale distribution channel.
Customer service is a particularly important factor to consider. You can actively observe this by checking how responsive they are in communications and how they handle problems. It’s best to partner with a logistics company that provides a 24/7 customer service because this will let you to reach out to any time you would need them.
Even if you’re only starting small, you have plans to expand in the future. Therefore, it’s best to partner with a logistics company that has a strong worldwide presence. A logistics company with a strong presence in the global market can guarantee a single point of the contract throughout the process, which is a huge benefit. Moreover, a logistics company that operates worldwide can also help you gain better market insights in other parts of the world, which is helpful for all types of businesses.
You need to know how the logistics company will ensure the safe delivery of your product from the moment it leaves the facility until it reaches the destination. With that said, the logistics company must integrate the latest IT systems for warehouse and transport management.
Check the safety awareness of the logistics company that you plan to partner with — check out their facilities and inquire about their safety management. Keep in mind that you will store some of your products here, and if the company lacks in safety measures, you put your products at risk.
Also, be mindful of their shipping and packaging processes. You want to see how they pack up your items, primarily if you sell fragile products.
Many business owners fail to find the right logistics company because they’re more focused on the fee. Of course, lower fees are attractive, but that doesn’t guarantee quality. The fee may be an essential factor, but you also have to ensure the quality of the service first before anything else. A logistics company that lacks service quality will be more expensive in the long run.
If you’re looking to improve your logistics process, get in touch with us to see how we can help.